Technology Firm Uses iLinc to Increase Customer Retention to 87%

PHOENIX, Arizona (March 14, 2007) –

iLinc Communications, Inc. (AMEX:ILC), developers of Web conferencing software and audio conferencing solutions, today announced that e2impact, Inc. has increased customer retention from 50 to 87 percent, since implementing iLinc Web conferencing software. e2impact switched from a competing Web conferencing provider for better reliability and overall performance after having suffering technical failures, poor system performance, and other potentially damaging setbacks. e2impact switched to iLinc Web conferencing software for greater reliability and reduced latency. The company is now regularly hosting large customer Web events with as many as 1000 participants using iLinc’s integrated VoIP.

According to Christian Warren, President and CEO of e2impact, “Because our financial lifeline depends on technology working 100 percent of the time, it didn’t take us long to realize that if we’re going to be the leader in our market, we’d better select a leader in the Web conferencing space like iLinc.”

Additionally, e2impact expanded its relationship with iLinc by embedding their Web conferencing software into its suite of on-demand CRM, publishing, and marketing applications. e2impact has integrated a customized version of iLinc Web conferencing software into the e2impact suite. Notably, iLinc is the first third-party product that e2impact has chosen to embed within its solution.

Warren described the relationship, “It is so rare to find a company that actually delivers great customer support. The iLinc team made it possible for us to be completely integrated within sixty days which would have taken most companies six months or more to accomplish.”

“Customers like e2impact appreciate the flexibility and usability of our API,” said James M. Powers, Jr., President and Chief Executive Officer of iLinc Communications. “Our customers commonly use iLinc technology to improve their own technologies because we integrate easily with other applications and we offer robust functionality unavailable from other providers.”

About iLinc Communications, Inc.
iLinc Communications, Inc. is a leading developer of Web conferencing software and audio (phone) conferencing services for highly secure and cost-effective collaborative meetings, presentations, and training sessions. The Company enables customers to purchase and own iLinc Web conferencing software, which can be installed inside of a customer’s network or hosted by iLinc. Our products and services include the iLinc Suite of Web Conferencing software (MeetingLinc, LearnLinc, ConferenceLinc, and SupportLinc); Audio Conferencing Services; On-Demand Conferencing; and EventPlus, a service for professionally managed online and audio conferencing events. iLinc’s products and services are used by organizations worldwide in sales, HR and training, marketing, and customer support. More information about the Phoenix-based Company may be found on the Web at www.ilinc.com .

iLinc, iLinc Communications, iLinc Suite, MeetingLinc, LearnLinc, ConferenceLinc, SupportLinc, EventPlus, On-Demand, iReduce, iLinc Enterprise Unlimited and its logos are trademarks or registered trademarks of iLinc Communications, Inc. All other company names and products may be trademarks of their respective companies.

Contact: Mark R. Yeager
Vice President of Marketing
iLinc Communications
602-952-1200
pr@ilinc.com

Source: iLinc