WebEx Remote Support Offers Web-Based Automatic Call Distribution and Virtual “Hands-On” Support through the Browser

SANTA CLARA, Calif., August 15, 2006—In today’s business environment, customer satisfaction is critical to keep the competitive edge. With this in mind, WebEx (Nasdaq: WEBX), the leading provider of software-as-a-service (SaaS) business applications, today launched WebEx Remote Support, a comprehensive contact center support solution with an automated intelligent routing system and click-to-connect support capabilities..

According to market analyst firm Datamonitor, the contact center technology market is expected to grow 30 percent a year reaching $4.7 billion by 2009. The availability of on-demand solutions such as WebEx Remote Support is a key driver in the growth of “virtual” contact centers with geographically dispersed agents.

Designed to make it easier for end users to get the help they need, WebEx Remote Support enables companies to route requests efficiently and deliver web-based support for faster issue resolution, better resource allocation and overall increased customer satisfaction. WebEx Remote Support can be used as a stand-alone contact center solution or integrate seamlessly with applications to add click-to-connect capabilities to existing resources.

“Delivering speedy service is critical to the success of our business,” says Larry Schwartz, president and COO, Okuma America Corporation. “WebEx Remote Support gives us the capabilities to effectively handle customer issues in the fastest, safest and most efficient manner via an easy-to-use point-and-click for our customers. There is no more waiting for the service van to pull up, now issues can be diagnosed immediately when they happen. This is our primary concern because if you’re not making chips, you’re not making money.”.

A part of WebEx Support Center, WebEx Remote Support delivers powerful call center functionality using an Internet-based console giving end-users an instant portal for fast, seamless access to support agents. Via a click-to-connect button, support requests are dispensed to the most qualified agents using skill-based routing and intelligent distribution. In addition, WebEx Remote Support customers can create multiple support queues that align to their company’s business needs whether it is customized branding, request forms or specific routing rules for each queue.

“Delivering superior support can make or break a company. Businesses need to deliver quick, qualified support while managing their internal efficiencies,” said Jack Chawla, director of support solutions at WebEx. “WebEx Remote Support takes support one step further by delivering the right information to the right person for improved customer service. Through the SaaS model, we are able to provide cost-effective, enterprise-class support solutions for organizations of all sizes and help our customers maintain their competitive edge.”

About WebEx Support Center
The WebEx Support Center on-demand application components, WebEx System Management, WebEx Remote Access and WebEx Remote Support, provide the industry’s most complete on-demand solution for customer support; customer service and IT help desk and desktop management. WebEx System Management enables customers to remotely support and manage employees’ desktops and customers’ systems. With WebEx Remote Access, customers can manage an entire IT or field device infrastructure from a centralized management console while protecting and securing assets. WebEx Remote Support allows end-users and employees to get connected instantly via the web to a subject matter experts in customer support and service contact center or IT helpdesk and receive fast resolution to their issues.

WebEx Support Center offers a free 14-day trial. To learn more about WebEx Support Center or to register for the free trial, visit: http://web.archive.org/web/20061109071512/http://www.webex.com/go/support-trial

WebEx provides on-demand collaboration applications to individuals, small businesses and enterprise organizations. WebEx applications combine both synchronous and asynchronous collaboration capabilities and allow businesses to leverage the web as an efficient channel for interaction with customers, partners and co-workers. All WebEx applications are built on the MediaTone platform, a platform specifically designed for on-demand applications. MediaTone platform APIs make it easy for developers to build specialized applications that leverage the WebEx real-time collaboration capabilities or add these capabilities into third party applications.

About WebEx Communications
WebEx Communications, Inc., is the global leader in software-as-a-service (SaaS) applications for collaborative business on the web. WebEx applications combine both synchronous and asynchronous collaboration capabilities and allow businesses to leverage the web as an efficient channel for interaction with customers, partners and co-workers. These software-as-a-service (SaaS) applications enhance high-touch business processes, such as sales and training, with efficient web-touch interactions. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network and platform specifically designed for secure delivery of on-demand applications. WebEx is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://web.archive.org/web/20061109071512/http://www.webex.com/ for more information.