WebEx and BMC Software Team to Deliver On Demand Service Desk Applications through WebEx Connect
SANTA CLARA, Calif., September 26, 2006—BMC Software and WebEx (Nasdaq: WEBX), the leading provider of software-as-a-service (SaaS) applications for collaborative business on the web, today announced that BMC Software’s Service Desk Express services will be available on demand from WebEx via the new WebEx Connect application grid.
WebEx will offer customers proven service desk capabilities and functionality by leveraging BMC’s Service Desk Express solutions. Integrating BMC’s industry leading service desk solutions with WebEx’s proven SaaS delivery capabilities and expertise, makes WebEx Connect and its accompanying support center an ideal collaborative workspace for customers large and small.
By incorporating automated service desk capabilities such as incident management, web-based self service, email integration and asset tracking into WebEx Connect, subscribing customers can expect decreased IT costs and expedited IT service. Sold by WebEx and available on demand as a hosted, subscription-based service, users can begin to realize value immediately with no additional hardware, software or consulting requirements.
“WebEx is a leading provider of SaaS solutions and BMC is a leading provider of service desk solutions,” said Jay Gardner, Vice President and General Manager, BMC On Demand. “We’re very pleased that BMC Service Desk Express will be sold by WebEx as the service desk of choice under the WebEx brand. Together, BMC Service Desk Express and WebEx Connect will help customers realize the benefits of on demand service desk support by decreasing IT costs and optimizing IT service.”
“By offering the BMC Service Desk Express solutions via WebEx Connect, we provide our customers with complete service desk support for quick and accurate identification and resolution to service disruptions or incidents,” said Subrah Iyar, chairman and CEO, WebEx. “BMC’s service desk solutions are recognized industry-wide as leading the market. After examining a host of other service desk solutions, BMC offered the most comprehensive and applicable service desk solutions for our customer base.”
WebEx Connect is the first application platform specifically designed for on-demand collaboration and third party application integration. A unique composite collaboration and application platform, WebEx Connect will create a collaborative workspace, allowing users to access data from multiple applications custom designed for their particular workflow and business process. By leveraging open Web 2.0 protocols and collaborative WebEx connector APIs, WebEx Connect will make it easy for developers to adapt on-demand, desktop and enterprise applications to the platform or create new composite applications.
About BMC Software
BMC Software, Inc. [NYSE: BMC] is a leading global provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC solutions span enterprise systems, applications, and database and service management. Founded in 1980, BMC posted fiscal 2006 revenues of more than $1.49 billion. For information, visit http://web.archive.org/web/20070131100258/http://www.bmc.com/
About WebEx Communications
WebEx Communications, Inc., is the global leader in software-as-a-service applications for collaborative business on the web. These software-as-a-service applications enhance high-touch business processes, such as sales and training, with efficient web-touch interactions. WebEx delivers its range of applications over the WebEx MediaTone Network, a global network specifically designed for on-demand applications. WebEx is based in Santa Clara, California and has regional headquarters in Europe, Asia and Australia. Please call toll free 877-509-3239 or visit http://web.archive.org/web/20070131100258/http://www.webex.com/ for more information.