Wainhouse Research recently did an evaluation of the 8×8 Virtual Office solution provided by 8×8, Inc. and the results are available in a new published paper entitled “Evaluation: 8×8’s Virtual Office Pro VoIP and Unified Communications Solution.”

Research was conducted over a six-week period and analyzed a broad range of installation, performance, feature and system management attributes. The research was extensive and evaluated independently.

Senior Analyst and partner at Wainhouse Research, Ira Weinstein, says that overall they are extremely pleased with the performance of the 8×8 offering and that during weeks of using the 8×8 solution, their Research test team experienced zero call failures or audio issues in standard calls and web conferencing sessions.

To facilitate the Virtual Office evaluation, Wainhouse Research signed up as an 8×8 customer under a false name and used eight Polycom IP phones across three locations in Georgia, Florida and Utah using the existing local area network in each location.

The performance of the 8×8 solution was evaluated using IP phones and softphone clients for both test calls as well as day-to-day communications sessions with partners, peers and clients.

Weinstein added that in addition to service reliability and audio quality, they appreciated the wide range of PBX features available to system administrators, the ease of use of the user portal, and the strong help desk that was able to answer a wide range of questions.

The 8×8 Virtual Office Pro solution was the Winner of PC Magazine’s Editor’s Choice Award and the Internet Telephony 2010 Product of the Year award.

The product combines the 8×8 Virtual Office hosted PBX business phone service with web-based collaboration tools such as video web conferencing, call recording and archiving, Internet fax, social media integration and video chat.