The goal of unified communications is to make the world smaller for companies with a global employee network. The idea behind unified communications is to break down distance and time barriers so that people using different modes of communication, media, and devices can still communicate to anyone, from anywhere, at any given time.

What Does Unified Communications Do?

Unified communications integrates real time communication methods- instant messaging, data sharing, and video conferencing- with non-real time communication services such as voicemail, email, etc. An example of unified communications would be sending a message on one medium, and receiving a response on another medium. Say someone receives a voicemail on their phone, and responds through an instant message or video call if they see the original sender online. This is a function of unified communications. There are several focused areas within the realm of unified communications, such as:
– Multimedia Services, which include messages of several media types (video, pictures, sound clips, etc.)
– Collaboration and integration systems that help individuals and workgroups work and communicate effectively.
– Transactional and informational systems
– Real time and Near-Real time Communications Systems

Mitel: Specializing in Unified Communications

With offices in over 90 countries and 1600 customers worldwide, Mitel solidifies its reputation as a global provider of business communication and collaboration software/services. Mitel provides software solutions geared toward solving unified communications issues. Its flexible, simple software solutions for unified communications allow businesses to update their communication solutions at their own pace without disrupting their pre-existing infrastructure. Mitel’s solutions are customizable and optimized to meeting the specialized communication needs of each customer. It helps them drive productivity, improve performance, and reduce costs. Listed below are some of the key benefits included in investing in Mitel to solve your company’s unified communications problems.
– Lower costs for unified communications
– Improved employee efficiency and productivity
– Enhanced responsiveness to customers, suppliers, and partners
– Streamlined IT management and lower total cost of ownership