PC and Mac Gurus Can Now Reach Out Remotely to Tech-Challenged Clients, Friends and Family As Needed

SANTA BARBARA, Calif. – February 17, 2009 – Resolving the always challenging yet inescapable computer tech-support issues just got faster, easier and more affordable with the breakout new ‘day pass’ feature of GoToAssist Express from Citrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS. Purpose built for individuals and small businesses, the GoToAssist Express day pass enables users to quickly provide live, unlimited technical support during any 24-hour period to colleagues, clients, friends and family held hostage by computer software and hardware glitches on either PCs or Macs.

GoToAssist Express is a productivity enhancing tool that easily accommodates the needs of IT consultants, ‘power users’ and computer gurus relied on by colleagues, associates and friends to provide technical support. Instead of trying to troubleshoot problems over the phone or traveling even for routine maintenance, support providers can now easily view and control the client’s computer remotely, saving both parties time and money.

“We developed GoToAssist Express to address the unmet needs of an emerging market segment,” said Bernardo de Albergaria, vice president and general manager of global marketing and eCommerce for Citrix Online. “The 24-hour day pass feature is designed to benefit small to medium-sized businesses on an as-needed basis, making it especially relevant in today’s uncertain economic climate.”

“Small and medium-size businesses around the world are increasingly interested in the productivity gains made possible by remote technology, especially as the economy keeps them focused on immediate bottom-line impact,” said Raymond Boggs, vice president of SMB research at IDC. “New online tools, such as GoToAssist Express with the day pass option, will be especially attractive by giving small businesses the flexibility to support remote workers with IT help deployed virtually as needed to wherever workers are located.”

As the go-to tech guru in his circle of friends and family members, Craig Simons appreciates the speed and convenience of being able to reach out remotely – virtually anytime and from anywhere. “GoToAssist Express is quick and easy. All of the family and friends I support will totally appreciate my using this to help them from now on.”

GoToAssist Express is available for as low as $55.00 per month for an annual subscription. The 24-hour day pass option is available for only $9.95 to provide remote tech support during any 24-hour period. For more information about GoToAssist Express or to sign up for a free product trial, visit www.gotoassistexpress.com.

About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2007 was $1.4 billion.

Tags: GoToAssist, Citrix Online, IT Support