Customers Celebrate Independence with Simpler, Better Access and Collaboration Services from Citrix Online
SANTA BARBARA, CA July 03, 2007
From Boston to Baghdad, High-Growth Organizations Compete As Never Before with GoToMeeting, GoToWebinar, GoToAssist and GoToMyPC
While the Fourth of July marks America’s declaration of independence, businesses around the world are empowering their employees with newfound freedoms to collaborate and conduct business online with virtual teams, experts, partners and customers every day. Freed from the constraints of geography and time, people are choosing simpler, better ways to connect to remote workers, provide technical support, speed sales and build better customer relationships with real-time access and collaboration services from Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS).
These innovative services, including Citrix® GoToMyPC® remote access, Citrix® GoToMeeting® Web conferencing, Citrix® GoToWebinar™ Web events and Citrix® GoToAssist® remote technical assistance, are available as subscription services on the Internet, and are part of a class of new online applications called software-as-a-service (SaaS). For a monthly fee, these services from Citrix Online provide secure, low-cost access to professional tools and applications that were previously only affordable by and available to large enterprises. Now, any size business can extend its reach into markets already dominated by other businesses, disrupt through innovation and succeed as never before.
U.S. Army master sergeant-turned-entrepreneur Louis Celli discovered how to capitalize on these new technologies as part of his “Boston-to-Baghdad” Entrepreneurship Program, a series of live tele-classes for soldiers deployed in Iraq. From his Boston office, he has led a group of soldiers based in Baghdad through an interactive 11-week online training course to help them develop business plans for their return to the workforce back home. “GoToMeeting allowed me to easily and reliably conduct courses by displaying the contents of my computer screen to up to 300 soldiers at a time,” said Celli, who is president of the Northeast Veterans Business Resource Center.
High-Growth Entrepreneur Triples Sales with GoToMeeting
Smaller high-growth businesses can now compete on a par with large enterprises to win customers and deepen sales. Opportunities that seemed prohibitively expensive based on past capabilities, complexity and cost are now open for business with simpler, better ways to visually communicate and conduct business online. FileMark, a leading provider of high-volume document processing, archiving and records management solutions, has nearly tripled its sales by making the shift from in-person sales meetings to online meetings, presentations and seminars. “Now we do most of our selling and lead generation through GoToMeeting,” said William Zastrow, president and CEO of FileMark. “If I can be on the phone for an hour rather than getting on a plane, I’m going to be the lower-cost provider and get the business.”
“High-growth entrepreneurs tend to be quick to embrace new technology and capitalize on its potential”, says John Warrillow, founder of the Warrillow Subscriber Network, an advisory service for enterprise companies targeting the Small & Medium Business (SMB) segment. “Today’s Web-based collaborative technologies offer them the ability to outmaneuver larger competitors, differentiate themselves in their marketplaces and build more valuable relationships with their customers. As we’ve seen in our research, tech savvy entrepreneurs that embrace such solutions tend to achieve much higher growth than their mainstream peers.”
“Tens of thousands of organizations and hundreds of thousands of individual customers are choosing software-as-a-service from Citrix Online to liberate how, when and where they do business,” said Mike Mansbach, vice president of product marketing and business development at Citrix Online. “No longer held hostage by the business barriers of time, location, travel and cost, our customers are free to respond to sales opportunities and service customers anytime, anywhere with a simple click of the mouse.”
Everon Technology Services, one of the nation’s fastest-growing providers of IT support to small businesses, is changing the way its customers receive instant technical support with the help of Citrix GoToAssist. The collaborative remote support service enables Everon’s support staff to view, control, and troubleshoot remote desktop computers. “With GoToAssist, we have a fantastic vehicle to resolve technical problems wherever the customer is located through a virtual team of experts based throughout the U.S.,” said Josh Clifford, CTO at Everon Technology Services. “Customers report a 97.5 percent satisfaction rating without our technicians ever having to leave the office. GoToAssist provides the visibility that takes the guesswork out of the process and helps clients understand an issue the first time.”
Ryan Companies US, Inc. is a leading national commercial real estate firm offering integrated design-build and development as well as asset, property and facilities management services. In the construction business, getting the job done correctly and on time is all-important. For more than 65 years, Ryan Companies has delivered quality solutions that consistently exceed customer expectations. “Part of our success is that we have a corporate commitment to make sure the product is high quality, on time and on budget,” said John Leeper, CIO for Ryan Companies. Since 1997, the real estate and construction-management firm has relied on cutting-edge technology from Citrix Online to give employees the tools they need to meet this challenge.
Because 45 percent of Ryan’s employees work from remote offices and job sites, providing the best technology to keep these mobile workers productive is paramount. To enhance productivity and flexibility for its remote and mobile employees, the firm uses GoToAssist for support in the field, GoToMeeting for instant online meetings and GoToMyPC for secure remote access. Because the trio of products helps the firm’s employees collaborate online and respond to issues on demand, productivity is greatly enhanced. “Software-as-a-service from Citrix Online enhances our communication, allowing us to deliver our services more effectively and rapidly,” added Leeper.
Citrix Online is liberating businesses of all sizes from needless costs and constraints while enabling them to meet their ambitious growth goals. “We are committed to helping today’s high-growth entrepreneurs build their businesses and reach new levels of performance,” added Mansbach. “With this clear goal in mind, we have developed a suite of powerful, yet easy-to-use solutions that are changing the way these business leaders innovate, collaborate and compete.”
For further information on Citrix GoToMyPC visit: www.gotomypc.com; Citrix GoToAssist: www.gotoassist.com; Citrix GoToMeeting: www.gotomeeting.com and GoToWebinar: www.gotowebinar.com.
About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.