Global Service and Support Organizations Recognize Citrix GoToAssist Corporate for Web-based Remote Support

SANTA BARBARA, Calif. – May 5, 2009 – Citrix Online,a division of Citrix Systems, Inc. (Nasdaq: CTXS), is being honored today at the Technology Services World Conference with awards for ‘Innovation in Collaboration’ and ‘Innovation in Infrastructure’ for its Citrix® GoToAssist® Corporate™ remote support solution. The two Spring 2009 Recognized Innovator Awards are sponsored jointly by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA).

As the winner of the Innovation in Collaboration and Infrastructure categories, Citrix Online was recognized for embracing collaboration across the enterprise, and among community experts, customers and partners for boosting productivity for service and support, including actual savings to the bottom line.

Winners were selected by a panel of judges including industry experts from each of the sponsoring associations and Vice President of Technology Research John Ragsdale, who stated, “It’s our privilege to honor Citrix Online as a proven leader in leveraging innovative technology to lower operating expenses and increase service revenues, which is critical in today’s challenging economy.”

Organizations benefit from unique value of GoToAssist
GoToAssist Corporate is an easy-to-use, Web-based service that enhances and facilitates remote support with features such as on-screen chat, team collaboration, manager silent monitoring and support for Macintosh users. Its ease of use enables rapid adoption of the tool throughout the support center. And organizations can use the built-in survey function for providing instant feedback.

“Continuous innovation is an integral part of Citrix Online’s mission,” said Elizabeth Cholawsky, vice president of products and client services for Citrix Online. “To ensure that support centers, professional services teams and internal IT help desks can meet the demanding needs of their customers, we recently enhanced several features, including the chat function, and we expanded support capabilities out to Mac users. It’s gratifying that our customers are reporting strong ROI via our new built-in survey function, in as little as six weeks after using the service.”

More information on the conference and the Spring 2009 Recognized Innovators can be found at www.technologyservicesworld.com. For more information about Citrix Online and GoToAssist, visit www.citrixonline.com and www.gotoassist.com.

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers (www.afsmi.com).

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions (www.thesspa.com).

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure and optimize technology services in the world’s leading corporations (www.tpsaonline.com).

About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2008 was $1.6 billion.