Citrix Online Advances Market Leadership with Newly Launched GoToAssist Express and Enhanced GoToAssist Corporate

Uniquely Positioned Citrix Online Offers the Only Full Suite of Web-Based Remote Support Services

SANTA BARBARA, Calif. – February 17, 2009 – Reasserting the bold innovation that led Citrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS), to create the clientless remote support category, the company is today proclaiming the market’s first and only full suite of Web-based remote support solutions to meet the needs of anyone, from individuals to large organizations. Newly launched following a beta that attracted over 110,000 business users, Citrix® GoToAssist Express® is a dynamic Web-based remote-support service that enables individuals and small businesses to instantly provide online technical support to their clients. Also unveiled today is a new version of Citrix® GoToAssist Corporate®, the company’s flagship support solution, which is purpose built for larger teams and currently used by many of the most respected organizations in the world. “Market-disrupting technology has always distinguished Citrix Online as a leader in developing innovative, simple Web-based services. Our latest move to offer a full suite of support services continues to support our customers with these principles in mind,” said Brett Caine, general manager, Citrix Online. “Citrix Online first revolutionized the tech support industry back in 2000 by creating the category of clientless remote support to meet a market need. Today, we’re hosting more than 33 million sessions for our customers around the world. Staying ahead of the pack through product innovation and a focus on solving our customers’ business needs is at the core of our DNA.”

GoToAssist Express and GoToAssist Corporate offer unique benefits to different kinds of users:

GoToAssist Express is an affordable, easy-to-use remote-support tool that enables individual support professionals to reduce travel time, lower support costs and amaze clients (which may include friends and family) by delivering instant, fast and secure online support service to both PC and Mac users. The ‘day pass’ feature of this groundbreaking tool allows users to quickly provide live, unlimited technical support as needed during any 24-hour period.

With permission, an IT or software consultant can easily and securely access a client’s computer to troubleshoot a problem, run a system diagnostic, install software or patches, and provide training. Similarly, an accounting consultant can remotely update a client’s accounting software, conduct routine maintenance such as backups or monthly reports, or consult with the customer on bookkeeping issues. Meanwhile, internal IT staff can use it to support both on-site and remote employees without security or firewall concerns.

GoToAssist Express enables computer tech professionals on either PCs or Macs to offer remote support via the Web for as low as $55.00 per month for an annual subscription. The new day pass option is available for only $9.95 to provide remote tech support during any 24-hour period. For more information about GoToAssist Express or to sign up for a free product trial, visit www.gotoassistexpress.com.

GoToAssist Corporate is a comprehensive remote-support solution with advanced features that enable multi-agent support centers to provide a superior customer experience while maximizing employee productivity. The technology offers professional support providers in any environment—help desk, IT manager, industry consultant, etc.—to garner a significant competitive advantage by responding to more customers in less time, slashing travel and support costs, and improving customer satisfaction and first-time call resolution. GoToAssist Corporate’s latest version includes the following enhancements:

•Mac support
•Multiple monitor support
•The ability to reboot and automatically reconnect into session while in Safe Mode
•A simpler user interface
According to leading research firm IDC’s “Worldwide Clientless Remote Support Software 2008-2012 Forecast,” (1) the clientless remote-support market is growing from $126.1 million in 2007 to $335.7 million in 2012 at a compound annual growth rate (CAGR) of 21.6%. Drivers for this growth, according to IDC’s Matt Healey, include the proliferation of small and medium-size businesses and consumers who have an increased need for remote IT support and organizations that need to support both their external customers and internal employees.

GoToAssist Express has enabled the owner of a small software company to significantly expand his business by overcoming previous growth obstacles. “Using GoToAssist Express has turned my company around,” said Wayne Lundy, a software developer and owner of Trinity Software Solutions. “I’ve been able to grow where I wasn’t able to before because my clients and potential clients are located around the country. Without GoToAssist Express, I was stuck. Since using GoToAssist Express I’ve grown my business by 50%.”

Lundy’s small software company administers a rather complex desktop database application for a group of mental health professionals across the country. He supports his clients’ computer needs by providing attended support using GoToAssist Express. Lundy added, “The biggest asset is ease of use. When I get a call from a client who is admittedly computer challenged, as long as they can get on the Internet, I can hook them up to my PC without any trouble. This is great software, I love it!”

For more information about Citrix Online, or to sign up for a free product trial, visit www.citrixonline.com.

About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2007 was $1.4 billion.

Tags: GoToAssist, Remote Support, Desktop Support