GoToAssist Express Will Offer Unlimited Unattended Support for Affordable Flat Monthly or Daily Fee

SANTA BARBARA, Calif. – July 9, 2008 – Citrix Online, a division of Citrix Systems, Inc. (NASDAQ: CTXS), today announced that later this fall the company will commercially release Citrix® GoToAssist® Express, an affordable, easy-to-use remote-support tool that reduces travel time and lowers support costs. The Web-based software, which is currently in public beta, has been built from the ground up to serve small companies and individual professionals. GoToAssist Express will be available for an all-inclusive flat fee as low as $55 per month, plus an innovative new option – a 24-hour “day pass” for $9.95.

By adding to Citrix Online’s market-leading portfolio of online remote access and collaboration tools – which includes Citrix® GoToAssist® Corporate, Citrix® GoToMyPC®, Citrix® GoToMeeting®, Citrix® GoToWebinar™ – GoToAssist Express addresses a market where demand for remote-support services is on the rise. According to a 2007 study, research firm IDC reports that the clientless remote support market will grow from $100.9 million in 2006 to $247.3 million in 2011, a year-to-year growth rate of nearly 20 percent*. With GoToAssist Express and GoToAssist Corporate, Citrix Online now offers individual consultants and small businesses, as well as large help desk organizations, purpose-built remote-support services to fit their needs.

“In the small business market, where the corporate IT staff is not as robust, supporting the end user becomes more difficult,” said Matt Healey, research manager for IDC’s Software and Hardware Support Services program. “Generally, the support professional has to talk the user through fixing the problem or spend resources traveling to be on-site. This generally takes longer and is more difficult for both the support professional and the end user, and often leads to only a partial fix or workaround. With a remote support service, such as GoToAssist Express, support professionals and end users can get their needs met and within budget.”

The extensive free public beta testing of GoToAssist Express – with tens of thousands of users – confirms the value of the product, with 70 percent of users reporting substantial increases in productivity.

Beta users have provided their feedback throughout the product development process. Many have commented on the newly found advantages of conducting support remotely, instead of on-site visits to their clients:

•“If I didn’t have GoToAssist Express, I’d only be able to see two or three clients a day. Now, I can comfortably service five to six clients. The fewer times I hit the road the better, especially with gas prices so high.” – Robert Johnston, Owner, DataJockeys, LLC

•“GoToAssist Express saves me time, saves my employees time, and saves our company a lot of money on travel. We have four sites, and 50 percent of our workers are remote. I’m able to support all of these employees without flying across the country.” – Carlos Casaola, Internal IT Manager, Sequoia Voting Systems

•“With GoToAssist Express, I’m able to provide support immediately. That higher level of support gives me an advantage over everyone else in my area. Plus, I’m saving an infinite amount on fuel and transportation costs.” – Russell Mickler, Mickler & Associates, Inc.

•“GoToAssist Express cuts our support time from hours to minutes.” – Rob Farley, CTO, OneCreditSource.com

GoToAssist Express stands out in the remote-support services category for a number of reasons:

•It represents a brand-new product category, in that it was developed to serve the specific needs of small businesses and individual professionals, with simple features, functionality and an interface designed for ease of use and instant productivity.

•It delivers a complete package that includes all capabilities integrated under one login, for one flat monthly fee: unlimited remote support sessions, unlimited unattended PC and Mac support and the ability to instantly buy or try online. As an added convenience, those who only need to provide occasional remote support can purchase the service for 24 hours, via the handy “day pass” option.

•It’s a Web-based service that can be used from any Internet-connected PC, and does not require client-side installation. Citrix Online provides 24/7 monitoring, maintenance, live US-based support, and unlimited upgrades, at no additional charge.

“GoToAssist Express is the quick, easy way to view others’ computer screens to provide instant support,” said Bernardo de Albergaria, vice president and general manager, Global Marketing and eCommerce, for Citrix Online. “And with integrated unlimited unattended PC support, users can provide service even when clients are out of the office. Our beta community has given us feedback that’s helped us develop a remote support solution that truly meets the needs of individuals and small businesses.”

When GoToAssist Express is released this fall, all members of the beta community will be eligible for a 30-percent discount off the purchase price. To download and use the software during the public beta period, visit www.gotoassistexpress.com. For more information about Citrix Online, visit www.citrixonline.com.

*Source: IDC, Worldwide and US Clientless Remote Support Services Tools 2007-2011 Forecast and Analysis,” Doc # 205775, March 2007

About Citrix
Citrix Systems, Inc. (NASDAQ:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 215,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 99 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 8,000 partners in more than 100 countries. Annual revenue in 2007 was $1.4 billion.